Have your say

To help us provide the best student experience, we encourage you to give us feedback on the services and online content you use while you’re studying at Unimelb. Most specifically, we are seeking feedback on the students.unimelb website. If you have an idea for new content you’d like to see, or a change to make your online experience better, please post an idea, vote on an existing suggestion or leave a comment.

New service space at 757 Swanston Street
If you have any feedback on the new service space, its name or design, please choose the “Services” category when posting your feedback.

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  1. English language requirement with IGCSE

    Hi,

    I completed both IGCSE Literature (English) and IGSE First Language English in Vietnam. However, on the Melbourne University website, it stated that "Applicants who have completed their GCSE […] in the United Kingdom can satisfy the University's English language requirements by achieving […] a grade of B in GCSE English."(https://futurestudents.unimelb.edu.au/admissions/entry-requirements/language-requirements)

    I'd like an explanation as to why completing the same system and sitting the same exam paper in a different country is any less valid to completing GCSE English in the UK. After having spoken on the phone with a Melbourne University representative, Mitchell, even he could…

    10 votes
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    • Graduation Tickets for sale on the day

      Most universities offer extra graduation Tickets for free, and they give them out at a stall set up outside the hall where graduands line up after all tickets have been handed out. In this way you avoid the frustrations of many students attempting to secure an extra ticket and hearing nothing from the University.

      1 vote
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        0 comments  ·  Services  ·  Admin →
      • Replace the enrolment interface

        It crashed 4 times while I tried to enrol in a subject, and each screen takes over a minute to load. No website out there functions worse.

        1 vote
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        • Statement for enrolement for next year

          I need a statement of enrolment for 2018. I have enrolled and it looks like it will send both 2017 and 2018 but then it only sends the 2017. Whyyyyyyyyyy? I need to get new parking permits so any suggestions?

          1 vote
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          • better staff

            I strongly advise to employ better staff for the administrative services. Tuition fees are enormously huge and it still takes a month or so to reply to emails and still no outcome of this communication. Terrible experience.

            1 vote
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              0 comments  ·  Services  ·  Admin →
            • The graduation booking service has no link or the link is very difficult to find

              The graduation booking could be easier if the link for the booking is clearly placed.

              1 vote
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                Hi there,

                Thank you for contacting students.unimelb
                Book services for graduation are set to open later today (6 November 2017), therefore the link is currently unavailable and not displayed on our website just yet.

                Graduands will receive an email when the system is operational and will be able o book tickets then.

                If after today you are still unable to view the booking service, please submit an enquiry to Stop 1 here: https://ask.unimelb.edu.au/app/ask

                Kind regards,
                The students.unimelb team

              • 1 vote
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                • Handbook search

                  I'd like to be able to refine my search by subject level. At the moment I have to sort by code and scroll through all the options and look out for xxx2xxxxx.

                  1 vote
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                    0 comments  ·  Handbook  ·  Admin →
                  • website down

                    i'm trying to access this page for graduate students: 'View all my current enrolled subjects and census dates' but the page i'm linked to is down! i receive this message 'Server Error in '/student' Application'.

                    Runtime Error

                    1 vote
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                    • Can not change my permanent address

                      I typed the same address as what is shown in my Chinese identification but unfortunately the Chinese letters can not be browsed correctly, instead the letters are all shown as a question mark. I want to ask what I can do to rewrite my information in English? Or should I register a new account? Thanks a lot for your kind reply!

                      1 vote
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                        0 comments  ·  my.unimelb  ·  Admin →
                      • 1 vote
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                        • 1 vote
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                          • Misleading phrasing

                            "If you would like to transfer your graduation fee or apply for a refund, please contact the graduations team via email, quoting your name, student number and reason for non-attendance

                            This is misleading as students need to contact them via ask.unimelb rather than their team email. Furthermore, the hyperlink directs them to Stop 1 contact rather than the exact place they should be sending a message.

                            1 vote
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                            • please fix your applying form - it closes by itself and it's insane to retype the same information 4+ times

                              please fix your applying form - it closes by itself and it's insane to retype the same information 4+ times

                              1 vote
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                                0 comments  ·  Services  ·  Admin →
                              • problem accessing my-unimelb

                                Hi!
                                This seems to be the only way i can currently put in a question re communication today, so i'm going to try this! :) For the last 3 days, whether I am using Google Chrome, Internet Explorer or Safari as my browser, I have been unable to get onto MY.UNIMELB, or in fact on to Stop 1 or ASK.UNIMELB - all come up with a message screen that begins with, 'This site can't be reached.' I have an intensive holiday subject starting tomorrow and I needed to get onto my emails and the LMS to check announcements re the…

                                1 vote
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                                  0 comments  ·  my.unimelb  ·  Admin →

                                  Hi Lyn,

                                  Thank you for contacting my.unimelb

                                  We are sorry you are experiencing such difficulties in accessing our student services. We would recommend you start a chat with Student IT here to explain your issue: http://studentit.unimelb.edu.au/

                                  If you also cannot access this webpage, please call 13 MELB (13 6352).

                                  Please get in touch again if your issue is not resolved following these options.

                                  Kind regards,
                                  The my.unimelb team

                                  EDIT:

                                  We have now been advised that this is a technical issue IT Services is currently investigating. We suggest students try using the University’s VPN. Information is available at the following page: http://studentit.unimelb.edu.au/findconnect/vpn

                                  Please monitor the Student IT website and twitter feed for updates.

                                • wainting for one change to came there to make my master.

                                  how was today, im fine looking one change to student of yours contry. for more give me feedbak for my andress email, rmatununa@gmail.com or matununa1991@gmail.com.
                                  please help me.

                                  1 vote
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                                  • New admission

                                    Please, tell me that how i can select my faculty and how i can take admission

                                    1 vote
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                                      0 comments  ·  my.unimelb  ·  Admin →

                                      Dear student,
                                      Thank you for contacting the University of Melbourne.

                                      So that we can best respond to your enquiry, please submit an online enquiry: https://ask.unimelb.edu.au/app/ask

                                      Your enquiry will then be sent to our Future Students Team who will be able to address your query in greater detail.

                                      For a list of courses available at The University of Melbourne, please visit the Course Search website: https://coursesearch.unimelb.edu.au/

                                      Comprehensive information regarding admissions, courses, selection, application procedures, and fees is also available on the Future Students website: https://futurestudents.unimelb.edu.au/

                                      Kind regards,
                                      Student Information Team

                                    • The registration system is confusing

                                      I am trying to register for Map Your Future Graduate Workshops. But the system made me confused and taking a lot of time but still not sure how to register.

                                      1 vote
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                                        Hi Melinda,

                                        Just following up from our latest update.

                                        So we can best assist, which event(s) were you hoping to register for and at what date/time?

                                        Once we have this information, we can provide further assistance with registration for the specific event/s.

                                        Kind regards,
                                        students.unimelb team

                                      • Paying by Crdit Card - is broken

                                        I have paid via this method a few times in the past. This time has been rubbish. I tried now x5 times with a new Credit Card (have had now for 2 months and no problems elsewhere. Looks like Combank is the problem here. Then I have just tried to pay via a Credit Card I have used in the past. Again rejected. Think someone should look into this. I will now have to find another way. Called UniMelb last week, told it was my new Credit Cards problem, called Credit Car company, they could not see anything from their…

                                        1 vote
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                                          Hi Mark,

                                          Thank you for taking the time to provide feedback, we’re sorry to hear that you encountered such difficulties when attempting to pay by card. We have shared your feedback with the relevant area for further investigation.

                                          We understand that this has been a frustrating experience and that you do not wish to be contacted further. If you do decide you would like us to investigate your case specifically, please submit an online enquiry and include screenshots to help us identify the issue: https://ask.unimelb.edu.au/app/contactus/webform

                                          Kind regards,
                                          The student.unimelb team

                                        • Mohammed

                                          I need to enter in investing

                                          1 vote
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