Have your say

To help us provide the best student experience, we encourage you to give us feedback on the services and online content you use while you’re studying at Unimelb. Most specifically, we are seeking feedback on the students.unimelb website. If you have an idea for new content you’d like to see, or a change to make your online experience better, please post an idea, vote on an existing suggestion or leave a comment.

New service space at 757 Swanston Street
If you have any feedback on the new service space, its name or design, please choose the “Services” category when posting your feedback.

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  1. .

    1 vote
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      0 comments  ·  Handbook  ·  Admin →
    • Make Stop1 more accessible!!

      1. It is unbelievable when students are still having their summer semester and need help from Uni Stop1 is closed, not to mention the long waiting time either online or in-person when Stop1 is open. For instance, I have just achieved my studying abroad credit and would need Stop1 to help me update my course for the upcoming semester, which may induce a change in tuition fee. The payment due date is 16 Feb and Stop1 opens on 17 Feb, which means I would be late for payment.
      2. Intra-communication of Stop1 is poor. I have to forward a pack…

      1 vote
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        Hi Radon,

        Thank you for contacting students.unimelb – your feedback is greatly appreciated and we will take it on board in our service improvement.

        We apologise for any misunderstanding as a result of our communication of Stop 1 opening hours – Stop 1 is currently open to students and has only been closed for a short period over Christmas and New Years.

        During the current peak period, Stop 1 will also be open on Saturdays (such as Saturday 17 February) – however this does not mean it will be closed all other times. This is just an extra opening day.

        We would recommend that if you need Stop 1 assistance today, please drop in or call us immediately.

        You can view the Stop 1 opening hours and contact details here: http://students.unimelb.edu.au/stop1/contact-stop-1

        As for your feedback regarding Stop 1 internal communications, we apologise for the frustrating experience. In the future, if…

      • english soulman

        what is my new student ID or teching ID./ AS MY flight is gone or I have missed with spare seats .
        Air Commodore

        1 vote
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        • Equity and Disability Services

          I would like to express my gratitude for the service provided at student equity and disability services at Stop1. I experienced an injury which strongly affected my study. The consultation and guidance from the team has helped me to finished my study on time including taking a semester exchange abroad instead of postponing my study. The guidance in managing time, emotion, and administration regarding my study from this department has significantly helped me. The staff explained very clear about the university system regarding my health circumstances, including supplementary exam and special considerations.

          I was guided by Ms. Irene Gomez and…

          1 vote
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            0 comments  ·  Services  ·  Admin →
          • student ID

            After I accepted the offer and paid the fees, I wanted to enroll my lessons and log my unimelb, but I don't know how to do that

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              0 comments  ·  my.unimelb  ·  Admin →
            • Timetable problems

              Timetable constantly says 'page cannot be displayed' after loading for a significant amount of time. very frustrating as a student trying to sort my subjects out. please fix it.

              1 vote
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                0 comments  ·  Timetable  ·  Admin →
              • Additional info on Balance My Life/'Studying as a Parent'

                Re: University support for students who are parents and carers

                The Victorian Medical Women’s Society (Est. 1896) is writing to you requesting that additional information and indications of support be placed on the university/department website for your students who are considering having a family, have dependents already, are breast feeding, or students who are carers.

                Although your university/department offers support for students who approach departmental staff directly for such information, our members have alerted us to the need for further of formal, consistent, practical, and easily accessible advice regarding their enrolment, student rights, and support services offered by the university…

                1 vote
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                  Dear Anne,

                  Thank you for your feedback to students.unimelb – we greatly appreciate the time you’ve taken to provide your thoughts and suggestions. We will be taking this on board to improve our existing web pages regarding studying as a parent.

                  The existing page (http://students.unimelb.edu.au/balance/studying-as-a-parent) covers a few of the messages you have suggested, while other services such as Financial Support and Health Services house their own information on their respective websites, all of which are linked on students.unimelb in the ‘Balance my Life’ section (http://students.unimelb.edu.au/balance). In the meantime, we hope any student that approach the Victorian Medial Women’s Society seeking this information can be redirected to these webpages.

                  Thank you again for your considered feedback.

                  Kind regards,
                  The students.unimelb team.

                • 1 vote
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                  • Stop1 Workshop/Session Registration Problem

                    Currently, there is the option to register (book) a student adviser, but not register for the sessions or workshops -- it simply informs you that some require registration, and there is no button or link to actually allow you to register for the event. This is quite frustrating, since before the changes I believe you were able to register for events with a easily accessible button in a different layout. Currently I don't know if registering is even possible, or hard to find.

                    1 vote
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                      0 comments  ·  Services  ·  Admin →

                      Hi there,

                      Thank you for sharing your concerns with students.unimelb – we appreciate your time and feedback.

                      On the Stop 1 homepage (http://students.unimelb.edu.au/stop1), there is a button beneath the ‘Workshops and sessions’ heading that reads ‘Register’. While the page this button links to states "Book a Stop 1 Adviser’, you can actually use this booking system to register for the workshops and sessions Stop 1 has to offer.

                      Once you’ve clicked through the ‘Book a Stop 1 Adviser’ option, you will be able to make a new booking or modify your existing booking.
                      We appreciate this wording is confusing and have passed on your feedback to the relevant team.

                      Kind regards,
                      The students.unimelb team

                    • I want to read for agriculture research

                      I want to scholarship for red because I want to agricultural research.

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                      • Hello My name is Mwesigwa Joshua 18 from Uganda and I would like to be enrolled for that fully funded Scholarship in aerospace engineering

                        Hello My name is Mwesigwa Joshua 18 from Uganda and I would like to be enrolled for that fully funded Scholarship in aerospace engineering but I have a problem. the deadline is January 31 yet my high school results are out either at the end of February or beginning of March.
                        Please help me.

                        1 vote
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                          Hi Mwesigwa Joshua,

                          Thank you for contacting students.unimelb. We would recommend you first get in touch with Stop 1, our Student Services team.

                          You can talk to one of our Stop 1 advisors by starting an online: https://ask.unimelb.edu.au/app/ask?chat . Please make sure you start the chat through the button under the ‘Future students’ heading.

                          You may also submit an online enquiry as an international student here: https://futurestudents.unimelb.edu.au/contact/enquiry

                          Kind regards,
                          The student.unimelb team

                        • we should study at Melbourne university because I nead to study at university

                          because our country is very backorder in the world it is my idea

                          1 vote
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                          • English language requirement with IGCSE

                            Hi,

                            I completed both IGCSE Literature (English) and IGSE First Language English in Vietnam. However, on the Melbourne University website, it stated that "Applicants who have completed their GCSE […] in the United Kingdom can satisfy the University's English language requirements by achieving […] a grade of B in GCSE English."(https://futurestudents.unimelb.edu.au/admissions/entry-requirements/language-requirements)

                            I'd like an explanation as to why completing the same system and sitting the same exam paper in a different country is any less valid to completing GCSE English in the UK. After having spoken on the phone with a Melbourne University representative, Mitchell, even he could…

                            10 votes
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                            • Not idea-just a glitch

                              The dates for non teaching week semester 2 2018 are wrong, they're before term commences

                              1 vote
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                              • Asking

                                Are Rwandan student allowed to Apply for your scholarship?

                                1 vote
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                                  0 comments  ·  Services  ·  Admin →
                                • Email - help please

                                  Sorry for contacting here, but although I try to contact all the right places I am blocked from doing so and it asks me to contact administrator (which I can't do because I get the same message - I think you get the picture) so hope you can help me. I have not had access to my student email for an extended period now and am hoping the situation can be rectified. My student number is: Student ID: 943143. I have to log in using the ID johnh3. I have provided an alternative email address below so you can contact…

                                  1 vote
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                                    Hi John,

                                    Thank you for contacting students.unimelb – we are sorry to hear of your technical difficulties!

                                    We would recommend you contact Student IT services directly through this online chat – which does not require you to log in: http://studentit.unimelb.edu.au/chat

                                    You may also try to contacting Stop 1 by starting a chat or submitting an enquiry through the ‘Other enquiries’ heading on this webpage: https://ask.unimelb.edu.au/app/ask?chat . Ensure you have do not go through the ‘Current students’ heading as you will be required to log in.

                                    Kind regards,
                                    The students.unimelb team

                                  • Include link to "International Student Acceptance and Payment Agreement"

                                    Just a link to the document I'm supposed to sign. I've been looking for it for over an hour and can't seem to find it. Maybe a green big visible button that says "Accept your offer here" would help.

                                    1 vote
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                                    • Why is that staff number is required to register to get notifications about new positions available

                                      Registration to get notification for new student@work positions should be available for all students regardless of previous employment with the university.

                                      1 vote
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                                        Hi Sohan,

                                        Thanks for your feedback.

                                        The registration for notifications about Students@Work positions are only available to current or previous staff members at the University as this is one of the criteria for applicants. If you are looking to get a sense of the types of opportunities available through the Students@Work program, some of these opportunities are listed on Melbourne Careers Online, along with other general employment opportunities (https://careersonline.unimelb.edu.au/).

                                        We will take your feedback on board and will pass it on to the relevant team.

                                        Regards,
                                        Student Information

                                      • Poor Student Services

                                        Stop 1 could be more efficient in assisting students. Based on prior experiences from myself as well as my peers, Stop 1 has proved to be inefficient in answering questions, emails were answered much later than the promised 2 business days. Employees at Stop 1 also do not have the knowledge and are not qualified to assist students in matters regarding their courses.

                                        1 vote
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                                          0 comments  ·  Services  ·  Admin →
                                        • Application

                                          I hope there is a column to modify names if wrongly spelt or entered during application before the final submission.

                                          1 vote
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